Refund policy
Cuciwear Global Return, Exchange And Cancellation Policy
Last Updated: June 22, 2026
Introduction
At Cuciwear, customer satisfaction is one of our highest priorities. We are committed to providing a transparent and fair shopping experience. This Return, Exchange and Cancellation Policy outlines the conditions under which products purchased through our website may be returned, exchanged, or cancelled.
For any questions regarding your order, please contact us at info@cuciwear.com.
1. Return, Exchange And Cancellation Periods
Subject to applicable consumer protection laws and the conditions outlined in this Policy:
Right of Withdrawal
Customers wishing to return or exchange eligible products must notify Cuciwear within 14 calendar days of receiving their order.
Return Shipment Deadline
Once a return request has been approved and return instructions have been provided, the item must be shipped back within 30 calendar days.
Order Cancellations
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Orders cancelled within 12 hours of purchase are eligible for a full refund.
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Cancellation requests submitted after 12 hours may be subject to a processing fee of up to 10% of the order value to cover transaction, payment processing, and administrative costs where permitted by applicable law.
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For custom-made or personalized products, cancellation requests may be declined if production, fabric preparation, or tailoring has already commenced.
2. Return And Exchange Procedure
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Review the eligibility requirements set forth in this Policy.
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Submit your request by emailing info@cuciwear.com within 14 days of delivery and include your order number and reason for the request.
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For claims involving damaged, defective, or incorrect items, Cuciwear may request photographs or videos for assessment purposes.
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Once approved, return instructions and the applicable return address will be provided.
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Returned items must be shipped within 30 days of receiving the return instructions.
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Upon receipt, returned products will undergo quality inspection. Eligible refunds will be processed following successful verification.
3. Non-Returnable And Non-Exchangeable Items
The following products are not eligible for return, exchange, or withdrawal unless required by applicable law:
Custom-Made And Personalized Products
Products manufactured according to customer specifications, measurements, fabric selections, alterations, or other personalized requests are considered custom-made items and are generally exempt from withdrawal rights.
Where a verified manufacturing defect or tailoring error is identified, Cuciwear may, at its discretion, provide a repair, alteration, replacement, or refund.
Used or Altered Products
Returns will not be accepted for products that:
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Have been worn beyond reasonable fitting or inspection;
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Have been washed, dry-cleaned, altered, or modified;
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Contain odors, stains, makeup marks, or other signs of use;
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Are missing original tags, labels, packaging, or accessories.
Damage resulting from failure to follow care instructions is not considered a manufacturing defect.
4. Shipping, Customs And Promotional Terms
A. Customer-Initiated Returns
Where a return is requested for reasons unrelated to product defects, damage, or order errors:
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Return shipping costs are the responsibility of the customer.
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Any customs duties, taxes, brokerage fees, storage fees, or import-related charges incurred during the return process may be deducted from the refund where applicable.
B. Free Shipping Promotions
If an order originally qualified for free shipping and a partial return reduces the retained order value below the applicable free-shipping threshold, the original shipping charge may be deducted from the refund.
C. Sets And Bundles
Products purchased as part of a set, bundle, suit, or coordinated outfit must be returned together and in complete condition unless otherwise required by law.
D. Gift Cards And Promotional Discounts
Gift cards are non-refundable and cannot be redeemed for cash except where required by law.
For purchases made using promotional discounts, coupons, or campaign offers, refunds will be based on the actual amount paid by the customer.
5. Damaged, Defective or Missing Deliveries
If your package arrives visibly damaged, opened, or compromised, we strongly recommend refusing delivery and requesting a carrier-issued damage report before accepting the shipment.
Failure to obtain such documentation may limit our ability to investigate shipping-related claims.
For lost shipments, missing contents, or verified transit damage, Cuciwear will work with the shipping carrier to investigate the claim and, where appropriate, provide a replacement or refund.
Carrier investigations may require approximately 10–20 business days, depending on the carrier's procedures.
6. Production And Fulfillment Timeframes
Ready-to-Wear Products
Standard products are generally processed and shipped within 3–7 business days after order confirmation.
Custom-Made Products
Custom or made-to-order products generally require 7–14 business days for production prior to shipment.
If an order cannot be fulfilled within a reasonable timeframe, customers may be entitled to a refund in accordance with applicable law.
Delivery estimates are provided in good faith and may be affected by customs procedures, carrier delays, force majeure events, or other circumstances beyond Cuciwear's reasonable control.
7. Refund Processing
Once a return has been approved and processed, refund instructions will be submitted to the original payment provider.
Estimated processing times:
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Credit and Debit Cards: Typically 3–10 business days.
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Installment or Buy Now Pay Later Services: Subject to the refund procedures of the relevant payment provider.
Actual posting times may vary depending on banking institutions and payment networks.
8. Customer Support And Dispute Resolution
Cuciwear is committed to resolving customer concerns fairly and efficiently.
If you experience any issue with your order, we encourage you to contact us at info@cuciwear.com before initiating a payment dispute or chargeback, as many issues can be resolved quickly through our customer support team.
Nothing in this Policy limits any rights or remedies that may be available to consumers under applicable law.
Contact Us
For questions regarding orders, shipping, sizing, returns, or exchanges, please contact:
Email: info@cuciwear.com
We appreciate your trust in Cuciwear and thank you for shopping with us.