Shipping policy
Shipping and Delivery Policy
Last Updated: June 22, 2026
TABLE OF CONTENTS
* INTRODUCTION
* LEAD TIME
* Standard Orders
* Custom Fit and Personalized Orders
* Production Delays
* SHIPPING AND DELIVERY OPTIONS
* SHIPPING COSTS
* DELIVERY TIMES
* INTERNATIONAL DELIVERY AND CUSTOMS
* Responsibility for Tracking and Collection
* WHAT HAPPENS IF MY ORDER IS DELAYED?
* QUESTIONS ABOUT RETURNS?
* HOW CAN YOU CONTACT US ABOUT THIS POLICY?
INTRODUCTION
This Shipping and Delivery Policy is part of our Terms and Conditions ("Terms") and should therefore be read alongside our main Terms: (https://cuciwear.com/pages/terms-and-conditions).
Please carefully review our Shipping and Delivery Policy when purchasing our apparel and accessory products. This policy will apply to any order you place with us.
LEAD TIME
Standard Orders
We aim to process and dispatch your orders as swiftly as possible. Our typical lead time for shipping standard collection items is 2 to 7 business days from the date of order confirmation. If your order has not been shipped within this timeframe, please contact us for assistance. You are fully protected by our customer satisfaction policy, which includes a full refund or free replacement for non-delivered/lost items, as outlined in our product return guidelines.
Custom Fit and Personalized Orders
For custom-measure, custom-tailored, or personalized garments (such as items with custom name/design embroidery, printing), please allow a production lead time of 10 to 14 business days after your order and sizing compatibility have been confirmed. This extended timeframe is necessary to ensure that your exact specifications and garments are met with flawless quality.
Production Delays
Please note that while we strive to meet all quoted lead times, we cannot guarantee these production times due to variables that may be beyond our control (such as fabric sourcing delays, workshop overcapacity, etc.). There may be occasions when production is delayed. We deeply appreciate your understanding and patience in these situations.
SHIPPING AND DELIVERY OPTIONS
We offer various shipping options to our customers, including Economic Shipping and Express Shipping. In some instances, our inventory management or global logistics operations may be handled by international fulfillment centers, which will be responsible for shipping your packages.
SHIPPING COSTS
Cuciwear provides free shipping to 92+ countries worldwide. If you want to check your shipping eligibility and final cost, simply add your desired items to your cart and proceed to checkout (or click the "Buy It Now" button). The final shipping availability and status will be presented clearly at the checkout page. Ultimately, final shipping costs depend on the type of garment ordered, package volume, destination country, and total order amount.
DELIVERY TIMES
* Economic Shipping: 15 - 25 Business Days (Estimated - Will depend on the destination country)
* Express Shipping: 2 - 11 Business Days (Estimated - Will depend on the destination country)
All delivery estimates are provided in good faith and are intended as guidelines only. We endeavor to meet these timelines, but delays can occur due to factors beyond our control, such as customs clearance, severe weather conditions, or carrier delays. As such, we cannot guarantee specific delivery dates.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information, please refer to our Terms.
INTERNATIONAL DELIVERY AND CUSTOMS
We offer worldwide shipping. Express and Economic shipping options are valid on international orders. For information about the customs process, you can reach out to us:
* Email: info@cuciwear.com
Customs clearance is performed by the carrier we select. If there is any customs tax, duty, or tariff to be paid under your country's laws, the carrier will get in touch with you directly using the contact information you provided during checkout (e.g., email address or phone number). While Cuciwear attempts to legally minimize potential import taxes in your country, we cannot guarantee there will be no tax fees.
Please note that international deliveries may be subject to various import rules and restrictions over which we have no control. If such cases apply, you are solely responsible for complying with the local laws of the country where you live and will be responsible for any additional costs, fees, duties, or taxes.
Responsibility for Tracking and Collection
* Monitoring Shipments: It is your responsibility to regularly check your email and the provided tracking link for updates regarding the delivery of your order.
* Customs and Border Processing: If your package is held for customs or other border-related processes, you are responsible for monitoring this process and ensuring any necessary actions (such as providing identification or documentation) are completed within the time limits provided. Failure to act timely may result in the package being destroyed by the authorities, for which Cuciwear cannot be held liable.
* Uncollected Packages: Please ensure that you collect your package promptly once it has arrived at your address or local pickup point. Uncollected packages will be returned to the carrier and subsequently destroyed. We do not claim responsibility for uncollected shipments, and any financial loss resulting from failure to claim the package will be your sole responsibility.
WHAT HAPPENS IF MY ORDER IS DELAYED?
Since the internal operations and transit processes of shipping carriers are out of our hands, we cannot guarantee exact shipping times. However, Cuciwear partners only with the most reliable and reputable shipping services available in the market. If your package is delayed, we kindly request that you first reach out to the carrier company with your tracking number to inquire about its status. If you require further assistance, please do not hesitate to contact us; we will do our best to contact the shipper on your behalf to escalate and resolve the situation. If your package is officially confirmed as lost by the shipping company, you are fully protected by our "Non-arrivals / Lost in mail" rights stated in our Return Policy.
QUESTIONS ABOUT RETURNS?
If you have any questions regarding returns, hygiene guidelines, or exchange conditions, please review our Return Policy:
(https://cuciwear.com/pages/product-return-policy)
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions, comments, or need assistance regarding your shipment, you may contact us via:
Email: info@cuciwear.com
Online Contact Form: https://cuciwear.com/pages/contact-us